Question
Do you ship internationally?
AnswerYes. We ship worldwide.
Question
What couriers do you ship with?
AnswerInternational orders are shipped via UPS and via DHL from Poland.
Question
How long does delivery take?
AnswerDelivery within Ukraine takes 1-2 business days, while international delivery takes 4-6 business days.
Question
What is the production time for swimsuits?
AnswerThe production time is approximately 1-2 business days.
Question
What size should I order?
AnswerYou can choose your size according to our size chart, which is available in the description of each swimsuit. If you are in between sizes, we recommend ordering a size up as swimwear may run small.
Question
How to choose your cup size?
Answer– Bust measurement for cup A: 80 cm to 87 cm
– Bust measurement for cup B: 88 cm to 91 cm
– Bust measurement for cup C: 91 cm to 96 cm
Question
Do you take height into account when sewing?
AnswerYes, we consider height when tailoring.
Question
Care Instructions:
Answer-Rinse your swimsuit after each use without soaking it
-Machine-wash you swimsuit after each time you visit a swimming pool or spa.
-Machine wash at 30° with a gentle program and a a small amount of laundry detergent
-No tumble dry
-Cool iron
-Do not leave your wet swimsuit in its plastic pouch.
-Do not store your swimsuit in its plastic pouch for long periods of time.
Question
Where is your production located?
AnswerOur production is located in Ukraine, Kyiv
Question
Who is the founder of the brand?
AnswerThe founder of the brand is Diana Balakliiets, Instagram @di.balakliiets.
Question
Can I return or exchange a swimsuit?
AnswerThe swimsuits can not be returned or exchanged.
Question
Do I have to pay taxes on international shipments?
AnswerCustoms duties are at the discretion of the destination country and are the responsibility of the customer. SWIM BY DI is not responsible for any customs charges or local taxes due to international shipment.